Items that are in stock can usually be picked up the same or next day if your order was placed near store closing or when the store is closed.Once your order is ready, we will send you a 'Ready for Pick Up' email, usually within 1 hour.When adding items to your cart, choose 'in-store pickup.' The first time, you’ll need to select a store.
Every day with every connection, Pet Smart’s passionate associates help bring pet parents closer to their pets so they can live more fulfilled lives.
This vision impacts everything we do for our customers, the way we support our associates, and how we give back to our communities.
Pet Smart reserves the right to make changes to this Site and its Notices and Policies at any time.
Each time you use this Site, you should visit and review the then current Notices and Policies that apply to your transactions and use of this Site.
Through our in-store pet adoption partnership with independent nonprofit organizations, Pet Smart Charities® and Pet Smart Charities™ of Canada, Pet Smart helps to save the lives of more than 500,000 homeless pets each year.
For your convenience, you can shop online and pick up at your local Pet Smart within 1 hour or less.
References to 'Pet Smart' in this document mean Pet Smart, Inc., its affiliates, subsidiaries, divisions and operational designees and the Site owner, Pet Smart Home Office, Inc.
You’ll get an email when your order is ready for pickup.
For faster service, bring your confirmation email and valid government-issued ID to the first register and an associate will retrieve your order for you.
Refunds will only be made on the original form of payment and may take 3-5 business days to appear on your statement.