We are passionate about keeping our customers safe.
That's why we have a Validation Team who manually approves all new profiles.
A grey circle means that they have not checked their account within the last 28 days - as can happen when, for instance, a user is on holiday.
Is there anything I shouldn't say during a chat session?
However, it's always important to keep your wits about you when talking to a new person on the internet.
Do not give out personal details such as your address to anyone you've only talked with online and, if a match asks you for bank account details or for money, help us keep you safe by stopping all contact and reporting them to our Customer Care team.
If it's been a few days, then it may be that their Premium Membership has not yet been approved (and thus they cannot view messages), or it may be that they have recently met someone wonderful on our site and are yet to cancel their account. The chances of a swift reply to your chat are far greater when you contact an active user of our site.
You can easily check this on their profile by taking note of the coloured circles next to the names in your partner suggestions folder.The aim of all this chatting is, of course, to find someone with whom you can go on an offline date - perhaps kick starting a relationship with real, long-term potential.However, for your own peace of mind and sense of comfort, it's usually wise to wait a while before suggesting that you meet in person. As discussed in our online dating tips article, researchers at the University of Florida recently hypothesised that the ideal period between first message and first meeting is 17 -23 days.TRY THIS: If positively selling yourself feels too much like boasting, try focusing on your recipient’s good qualities.Remember that listening to what someone has to say and reacting warmly can be hugely attractive3 and a great way to secure your next date! In brief, the ideal online dating message is concise, personal and yet not too invasive - you are looking for that perfect balance of wit and interest without coming across as too intense. Sometimes users won't reply to your attempts at chat.- Free to send and receive messages, winks and e-cards, chat, rate profiles and photos. - Find your match safely and quickly using our matchmaking service.