Or you can make an appointment to speak to an advisor who will take details of your request.
If we refuse to backdate your Housing Benefit or Council Tax Support you can appeal against our decision .
It is therefore necessary to ensure that the decision maker is aware of the reason for any delay which might arise in gathering information or of the reason why a person cannot attend a medical examination.
To establish entitlement from the earliest possible date, a claim should be made immediately and, where there is doubt as to entitlement, a claim should generally be made anyway.
However, Law Centre (NI) advises caution to be exercised in some circumstances, for example, where a person is subject to immigration control and has no recourse to public funds, or where the qualifying periods for applying for some benefits must be observed.
Before making a decision, the decision maker may require additional supporting evidence.
This evidence may be further information such as details in relation to a loan which has been taken out for repairs and improvements when assessing allowable housing costs for Income Support purposes.
The format in which a claim to benefit can be made depends on the actual benefit being claimed.
For example, a claim for Income Support and Jobseeker’s Allowance (JSA) must always be made on the appropriate form, while a claim to Pension Credit (PC) and Employment and Support Allowance (ESA) can be made by telephone.
Sometimes Housing Benefit and Council Tax Support customers think we should pay their benefit from a date before we receive their claim. Backdating is sometimes possible but only in limited circumstances.
It is always best to make your claim as soon as possible.
It does not have to be the same reason throughout the period.
You will be expected to explain your reasons fully and give us evidence to support what you tell us.
For some benefits, ie Attendance Allowance, Disability Living Allowance (DLA), graduated retirement benefit, retirement pension and shared additional pension, a claim can be made electronically.